Blog

Social Enterprise Ocean or Evaporating Puddles?

The Start Up industry was on the front foot recently contrasting the value of Government investment in one sector with return in their sector. It’s a debate Australians need to have. Maximising taxpayer’s ROI on scarce resources is a key concern when the viability of regional/rural and remote communities is challenged, government is in deficit and initiatives are funded by borrowings.  The debate […]

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Home Care Contestability – Making an Informed Choice

  Many quality Home Care providers have service capacity and the ability to grow market share. How much ‘churn’ has there been to quality providers since contestability was introduced in February 2017? Has service quality increased because churn created innovative solutions and creative care plans? If not, why not? In most deregulated markets, churn is high initially.  Those looking for […]

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Anything, Anywhere, Anytime – Customer expectations in the digital age

Excerpts from Click Digital Expo presentation in Brisbane, Australia, November 2016. Mobile & tablet internet browsing outranks desktop – that is today’s reality?  Lessons learned as a consumer are unlearned as a digital consumer. In times gone by, life was less complicated: manufacturers manufactured sellers sold buyers bought “any colour you like as long as its Black or White”                Henry […]

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Strategic Performance Improvement – Part 1

Aspiration and Achievement Most organisations would say they aspire to performance improvement.  But good intentions quickly get lost in the immediate as time passes quickly and priorities are overlooked.  Time pressure can also be the reason performance improvement initiatives focus on ‘a part’ at the expense of ‘the whole’. The Ouroboros effect, where the solution is worse than the original […]

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Change Management books

Change Managers Toolkit

Which book on Change Management would you recommend to an experienced change practitioner? List compiled in response to this question of 58,760 Organisational Change Practitioners in the LinkedIn group: Title Author(s) A Peacock in the Land of Penguins BJ Gallagher Appreciative Enquiry for Change Management Lewis, Passmore & Cantore Better Thinking, Better Results : Enterprise-Wide Lean Transformation Bob Emiliani Change […]

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Start Ups – new sexy or rebadged risk?

The Buzz In an age of buzz words, start-up has become the new sexy!  Type ‘start-up’ into google and get 1,180,000,000 results in 0.58 seconds.  That’s sexy – I’m told! The Australian PMs Innovation Statement is welcomed but innovation and creativity are not new.  They have simply not been given the priority they deserve while many bury themselves in the […]

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Employee Engagement in Digital Transformation

Employee Engagement in Digital Transformation

Competitive Challenge Business has always been competitive.  Failure to engage employees in digital transformation has significant consequences but engaging employees in digital transformation increases competitiveness. Queensland University of Technology (QUT) runs a digital workshop with the theme: “Tell me what business you’re in and your greatest strength and I’ll tell you how I’ll disrupt you.” Some will be alarmed.  Others […]

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Revenue Model deregulated market

Government Funding, Revenue & Financial Sustainability

In times of disruptive innovation, delivering client value is essential to competitive advantage, leveraging economies of scale and financial sustainability. When government regulation is removed from a market, history becomes a poor indicator of the future market. Disruption is predictable when increased competition, choice and transparency drive new market entrants who further disrupt revenue models.  Assumed loyalty is often the […]

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It is what it is until it isnt what it was

It Is What It Is until It Isn’t What It Was

Our experienced aged care funded provider relied on ‘gut feel’ to justify their ‘paradigm’ that the future would reflect the past despite contestability, transparency and increased competition. The past was a continuum of aged care services including a Home Care business model with 225 package client’s delivering 100,710 hours of care/year at an average hourly cost of $76.02/hour exclusive of […]

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The Age of Digital Darwinism

Technology and society are evolving faster than most organisations can adapt. While humans make strategic decisions, Business Intelligence (BI) makes sense of a more structured operational environment which can be systematised and/or automated. BI is the commercial application of intelligence in reasoning, perceiving relationships and analogies, calculating and learning quickly. We live in a hyperconnected world which Fujitsu demonstrated recently in […]

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