Consulting Projects engage staff in performance improvement by:

  • connecting people, information, and infrastructure
  • motivating cross-functional collaboration through applied business intelligence
  • confirming baselines to agree on performance improvement targets
  • strategies and tactics to achieve performance improvement targets
  • streamlining to make ‘the whole’ greater than the ‘sum of the parts’


Whole of Enterprise Projects set performance improvement targets after diagnosis of:

Vision – does the absence of shared vision undermine performance?

Strategy and Structure – does the structure deliver or undermine strategy?

Value Stream– analysis and mapping to agree As Is to then determine To Be

Competitive Landscape– what is the source of competitors advantage?

Performance Management – are Critical Success Factors reflected in cascading Key Performance Indicators?

Systems– what systems exist and how do they enhance/undermine performance?

Capacity & Utilisation– identifying capacity, current & target utilisation

Assumptions, Unwritten Policies, ‘Gut Feelings’ – clarify, reconfirm or reject!

Reporting– review regular reports to analyse the audience, purpose, and impact

Baselines– timely and accurate business intelligence to confirm current baselines

Financials– review of financial reporting, significant ratios, and trends

Information Technology– performance as an enabler, automater and integrator

to determine how to resolve challenges (minimise waste, reduce error, control variance, manage risk) and realise opportunities (add value, revenue velocity, increased throughput, market share.)

Examples – Whole of Enterprise Projects

Governance – enhance the Governance framework by the implementation of Policies, Procedures and Guidelines to achieve strategic targets, manage risk and meet compliance obligations

Strategic Planning– facilitated key stakeholder meetings to agree shared vision to meet specific, measurable, and timely targets outlined in an integrated Strategic Plan (Long Term) & Business Plan (Short Term)

Workforce Planning – facilitate a Plan distributing capability to match demand and throughput with supply whether through Insourced/Outsourced/Offshored labour model to deliver a positive customer experience

Digital Transformation Digital 1st – Digital 1st philosophy to promote cultural, organisational and operational integration of people, information & infrastructure to create value, increase agility & improve performance

Value Stream Enhancement – streamline flow, enable cross-functional collaboration and deliver a positive customer experience with improved throughput, and increased revenue velocity 

Leadership Development– develop organisational and individual leadership skills to lead and mentor staff in a continuous improvement culture to achieve performance targets

Change Management– develop organisational and individual capability and motivation to work with paradox and change to embrace continuous improvement

Quality – identify what represents value to clients and the improvement, re-engineering, or transformation required to deliver value, on time, and free from defects


Target projects focus on a function, team, department, or division. Target projects use applied business intelligence to obtain key stakeholders’ agreement on current baselines and performance improvement targets.

Issues can include customer experience, revenue velocity, the cancer of silos, labour management, quality, reverse supply chain, productivity, error, waste, variance etc.

How to Optimising your ROI in a Blue Chip Consulting Group Partnership

    • Demonstrate leadership – be clear on the scope, roles & outcomes
    • Be accountable for meeting your timelines & deliverables
    • Communicate openly, honestly, & constructively 
    • Highlight information that is ‘commercial in confidence’ or ‘off the record’ 
    • Be present and positively contribute in meetings for the entire meeting
    • Motivate staff to achieve the performance outcomes that they are responsible for

When you need a skilled, experienced and proven partner to improve business performance, contact  John Cleary on +61 411 522 521.

“Strategy should evolve out of the mud of the marketplace, 

not in the antiseptic environment of an ivory tower.”          Al Ries


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