Blog

Government, Service Scarcity & Spending Other People’s Money

Duplication is consistently inefficient particularly when the priorities of the duplicators are different. The recent Federal election ‘lolly shop’ suggested no distinction between the roles of the 3 levels of Australian Government with election promises to fund state (railway crossing) and local roles (sports grounds). Yet resources are finite, duplication creates waste and expenditure has an opportunity cost. Lobbying to […]

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Workforce Planning in Residential Aged Care

What is Workforce Planning? Workforce Planning aligns the Mission of an organization with current and future workforce skills and expertise to meet resident’s needs, strategic objectives and compliance obligations. The outcome reshapes the workforce recognising the operational impact of change on the skills and expertise available and required by residents for quality care. Workforce Planning: uses business intelligence to define […]

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Looking Back, Looking Forward

Looking Back & Looking Forward DIMENSION AGRICULTURAL INDUSTRIAL DIGITAL SOCIAL FUNCTION Family  & Church Family & Church & Wealth Family & Social Media & Wealth EDUCATION Unnecessary distraction beyond school age Accessible to the wealthy Professions, Corporate Training More Tertiary Qualified, MBAs & Executive Education & Training PRODUCT/SERVICE 1 product/service Stick with the knitting Value, CX, MVP & Pivot ECONOMY Local […]

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Social Enterprise Ocean or Evaporating Puddles?

The Start Up industry was on the front foot recently contrasting the value of Government investment in one sector with return in their sector. It’s a debate Australians need to have. Maximising taxpayer’s ROI on scarce resources is a key concern when the viability of regional/rural and remote communities is challenged, government is in deficit and initiatives are funded by borrowings.  The debate […]

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Home Care Contestability – Making an Informed Choice

  Many quality Home Care providers have service capacity and the ability to grow market share. How much ‘churn’ has there been to quality providers since contestability was introduced in February 2017? Has service quality increased because churn created innovative solutions and creative care plans? If not, why not? In most deregulated markets, churn is high initially.  Those looking for […]

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Anything, Anywhere, Anytime – Customer expectations in the digital age

Excerpts from Click Digital Expo presentation in Brisbane, Australia, November 2016. Mobile & tablet internet browsing outranks desktop – that is today’s reality?  Lessons learned as a consumer are unlearned as a digital consumer. In times gone by, life was less complicated: manufacturers manufactured sellers sold buyers bought “any colour you like as long as its Black or White”                Henry […]

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Strategic Performance Improvement – Part 1

Aspiration and Achievement Most organisations would say they aspire to performance improvement.  But good intentions quickly get lost in the immediate as time passes quickly and priorities are overlooked.  Time pressure can also be the reason performance improvement initiatives focus on ‘a part’ at the expense of ‘the whole’. The Ouroboros effect, where the solution is worse than the original […]

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Change Management books

Change Managers Toolkit

Which book on Change Management would you recommend to an experienced change practitioner? List compiled in response to this question of 58,760 Organisational Change Practitioners in the LinkedIn group: Title Author(s) A Peacock in the Land of Penguins BJ Gallagher Appreciative Enquiry for Change Management Lewis, Passmore & Cantore Better Thinking, Better Results : Enterprise-Wide Lean Transformation Bob Emiliani Change […]

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Start Ups – new sexy or rebadged risk?

The Buzz In an age of buzz words, start-up has become the new sexy!  Type ‘start-up’ into google and get 1,180,000,000 results in 0.58 seconds.  That’s sexy – I’m told! The Australian PMs Innovation Statement is welcomed but innovation and creativity are not new.  They have simply not been given the priority they deserve while many bury themselves in the […]

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Employee Engagement in Digital Transformation

Employee Engagement in Digital Transformation

Competitive Challenge Business has always been competitive.  Failure to engage employees in digital transformation has significant consequences but engaging employees in digital transformation increases competitiveness. Queensland University of Technology (QUT) runs a digital workshop with the theme: “Tell me what business you’re in and your greatest strength and I’ll tell you how I’ll disrupt you.” Some will be alarmed.  Others […]

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